| NEW PORTLAND CUSTOM CYCLES & OLD FOOLS CHOPPERS |
Home Apparel Bikes for sale Parts Policies Feedback Form Contact Info
| SHIPPING | PAYMENT METHODS | HOURS | ORDERING | Refused Shipments |
NEW PORTLAND CUSTOM CYCLE’S RETURN POLICY
We reserve the right to final judgment on acceptance
of any returns.
We will NOT accept
C.O.D’S.
We will NOT be
responsible for any labor or any return
shipping charges.
We will NOT accept any
returns without prior authorization.
All returns MUST be accompanied by a copy
of the original
sales receipt.
All sales are considered FINAL and any returns (if
accepted) will
be for credit against future orders...
NO
CASH REFUNDS....NO RETURNS AFTER 10 DAYS
from the date of shipping.
If you return
an item because you ordered
the wrong part,
there will be a 20%
restocking fee.
You
MUST get
authorization
from us
PRIOR to returning an item. You will need a
Return Authorization
Number before returning the item, otherwise, your item will be refused.
We will make every effort that we can to please you, but if any dispute should arise, this policy will be instituted, and shall be final. We regret to write any policy of this type, and will do our best to help you with any problems, but unfortunately, we have found that there are some people who are completely unreasonable.
top of page SHIPPING
We ship U.P.S. and USPS. We CANNOT ship to a post office box, therefore, we must have a street address.
You
can expect to see your order within two to three weeks, depending upon
availability.
Please
refrain from calling to check on an order that has been recently
placed. We
try to get our orders out as quickly as possible.. But there are times,
when we are out of stock of certain items, and have to wait for
delivery.
U.P.S Tracking numbers
are E-Mailed to you the
day we ship. U.S.P.S. notification email is sent day of shipment, so please
remember
to give us a valid E-Mail address.
Please
refrain from calling for Tracking number, unless
your order has not been received by 4 weeks. ... Otherwise, a $25.00
fee
is charged for this service.
The
Reason for this Fee: We get a lot
of phone calls asking for the tracking number. This requires, looking
up
the information, then reading the number to the customer, then
repeating
the number....This method slows us down on getting other orders ready
for
shipping and some orders get delayed till the next day.
All the customer has to
do to find his tracking number
is look at his E-Mail which was sent upon shipment.
Please be sure to send
us a valid E-Mail address.
Privacy: We do NOT sell or give away any information from our customers.
All
information, including name,
address, phone number and charge card is kept confidential.
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We will NOT Ship C.O.D.
We accept Mastercard and Visa credit cards by Paypal.
Mail in payments are also acceptable. But, please bear in
mind
that, if you submit an order in with a personal check, it will delay
your
order by about 10 days in order for the check to clear.
Mailing
your order in with a money order or cashiers check will be much quicker.
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page
We are open Monday through Saturday.
This is a one man shop so may not be able to answer phone calls
immediately, especially if I am knee deep in a cycle repair or testing
symptoms or repair (riding). If you leave a message, I will get back to
you as soon as I can. If you don't hear from me within 48 hours, please
call back... we may have been experiencing technical
difficulties with the answering machine.
| Monday thru Friday | 10:00 AM to | 5:00 PM | Eastern Standard Time |
| Saturday | 10:00 AM to | 3:00 PM | Eastern Standard Time |
| Sunday and Holidays | only by chance |
HOW
TO ORDER PARTS, ACCESSORIES OR LEATHERS
| If you have questions during our closed hours, please feel free to E-Mail us | Email Us |
| If you would like to shop online for USED Harley Parts. | CLICK HERE. |
| If you would like to place an order by phone or fax call: | (207)635-3883 |
| f you would like to shop for NEW Harley Parts &Accessories | Call us! |
| All other questions please call.. | (207)635-3883 (customer support) |
REFUSED
SHIPMENTS
Any refused shipments
are subject to return shipping
fee's, plus 20% restocking fee!
Home Apparel Bikes for sale Parts Policies Feedback Form Contact info
Last update: August 19, 2006
copyright 2004 New
Portland custom cycles